TERMS AND CONDITIONS

Flowers

All bouquets, decorations and plants are handcrafted by us or a local florist where we deliver your order to another city. We strive to have easily accessible flowers in all our products that we display in our online store. The assortment at our local flower shops will vary throughout the year because the supply of flowers will vary throughout the seasons.
If a particular flower is not available, it will be replaced with a flower of similar shape and colour. Our flower decorators will always work towards creating a product as similar to the original product as possible.

In our product photos, we usually show flowers that are in full bloom and of either the medium or large variety. This is to show how the bouquet looks during most of its lifetime. When the flowers are delivered they are fresh, and may therefore include flowers that have not yet fully bloomed. This is so that your flower greeting can be enjoyed for as long as possible. All prices are stated under each product and for each size. Mediation costs are included in the flower value, delivery costs are added to the product price. If the number of flowers is not stated in the product description, it may vary depending on the size and price of the flowers. In addition, the assortment at the flower shops can vary depending on the season and availability.

Mother's Day, Valentine's Day and Christmas
During the holidays, the offer of flowers may vary from shop to shop, depending on availability at the wholesaler or items that are sold out at the flower shop.
Flowers can therefore be replaced with an equivalent item in shape and colour. Our flower decorators naturally do their utmost to ensure that the delivered product matches the ordered product. Sunday delivery with us and most flower shops in Norway. Some shops do not deliver on Sunday, in these cases the flowers are delivered on Saturday / the day before.

Please note that wholesalers' prices for certain flowers may increase for Christmas, Mother's Day and Valentine's Day. The prices are controlled by the large flower wholesalers in the Netherlands, and Blomsten Inger Høyvik has no influence over this. We therefore have an extra wide range of different flowers and bouquets to be able to offer products in all price ranges.

Additional products

Images of the additional products (e.g. vases and greeting cards) show available product types. The additional product the flower shops deliver may therefore differ from the image you see on the website.

Delivery time and guarantees

Generally
Remember to write the sender in the text of the card, so that the recipient knows who he/she should thank. Our Florists often prepare orders already the day before delivery, therefore we cannot guarantee that we can make changes close to the delivery date, but get in touch and we will do our best to give you the best service we can.

The time of delivery may vary according to the agreements with the delivery companies. The flower deliveries usually take place between 10:00 and 21:00 on weekdays and 11:00 and 17:00 on Saturdays. The flower deliveries to business addresses usually take place between 10.00-16.00 on weekdays. We cannot guarantee a given time for delivery, but will make every effort to comply with your wishes, if you state this.

Same day delivery
Orders placed before 12:00 Monday - Friday and 10:00 on Saturdays are guaranteed to be delivered the same day to the mainland and major cities.
In order to be able to guarantee delivery to companies and hospitals, we need the order no later than 18:00 the day before. The flowers are delivered to a possible reception / office or department and the recipient can be contacted by phone before delivery even if you, the person ordering, do not want this. All dried flowers, straw and interior goods are sent with Posten Norge as if they are ordered for delivery outside our bid's delivery area which covers Haugesund, Karmøy, Fosen and Aksdal, and in these cases the post's delivery conditions apply.

Sundays and public holidays
We do not deliver on Sundays or public holidays, unless otherwise stated on the website. All orders ordered for such days will be delivered on the nearest delivery day before or after the requested date. Our shop and our head office are also closed on Sundays and public holidays. All e-mails are answered the next working day thereafter.

Funeral orders
Wreaths and coffin decorations are large products that require a large number of flowers. These products should be ordered no later than 2 working days in advance. All our prices include bow ties - you write the text in the "short text" field when you order. For orders for funerals abroad, we recommend that you go to our Head Office's website www.euroflorist.no where we are a proud member and see their "International orders" section.

International orders
Flower orders to other countries are delivered by a local representative in that country. We deliver flowers to most countries in the world, with a few exceptions,
e.g. to war zones. All orders are processed during office hours. Orders to European countries can be delivered the same day. Orders to overseas countries must be ordered the day before delivery. Orders for funerals must be placed no later than 3 working days in advance so that we can guarantee delivery
For your international order, we have selected products for each individual country.

Liability and delivery conditions
The orderer (customer) is responsible for the complete and correct delivery information to the recipient. If there are delays in delivery due to incorrect or incomplete information (including door number) given by the customer, the order will not be refunded.

We (Blomsten Inger Høyvik) reserve the right to have our Flower Decorators contact the recipient where it is necessary for delivery to take place, for example in the case of an incomplete delivery address or where the recipient has an intercom.

In the event of extreme weather conditions, we cannot guarantee that your order will be delivered at the ordered time on the ordered date. If we are not successful in delivering your order, it will be delivered at the earliest opportunity.

The flowers are delivered by a local flower shop or by a local delivery company, where the flower shop has such a collaboration. In rare cases, flowers can be delivered by bus, postman or boat because the recipient's address is difficult to reach. There is no delivery by bus, postman/boat at weekends and on public holidays. In the event of extreme weather conditions or events (so-called force majeure), we cannot guarantee that the order will be delivered at the agreed time.

Payment and security

Payment options
You have several payment options to choose from when you place an order with us. All credit card payments at Blomsten Inger Høyvik. is handled by a recognized and safe e-commerce company and the security when you pay on our website is of the highest quality. Our websites are encrypted from the time you land on the page until you log off (HTTPS), see the padlock.

When you as a customer choose to pay with Klarna on our site, you also accept Klarna's terms of purchase.
Click on the link to read more - Klarna's terms and conditions

Protection of personal data
The flower Inger Høyvik. treats all customer information as confidential. The flower Inger Høyvik. does not provide customer information to a third party without their express consent, and because of this it is also important to remember to write on the greeting card who the gift is from. For more information read about our Policy and Security.

Order confirmation
After you have completed an order, you will receive an order confirmation on your screen. An order confirmation will also be sent to your registered mobile number: / email address. If, by chance, you should not receive such a confirmation, you are welcome to contact our welcoming Flower Decorators at post@blomstenih.no or 52 71 73 55 (10:00-18:00 / 10:00-15:00)

Our courier company does not have the opportunity to send a delivery confirmation

Fake orders
All fraud or attempted fraud and false orders are reported to the local police and public authorities.

Uploading and distribution of content

Downloading content from Blomsten Inger Høyvik's website www.blomster-levering.no occurs at your own risk.
Our content, including images, is copyright protected. All images on the website are owned by the company, and all commercial use of our images and plagiarism of text without our approval is strictly prohibited. If you want to use our images and/or text, you are welcome to contact us.

Refund Policy

1) If the product is damaged or faulty.

As flowers are fresh products, we ask that any complaint be submitted within 1 working day from the delivery date.
We have a 5-day fresh guarantee on flowers, plants and related items from the date of delivery. If any of the flowers die or wither within 5 days of delivery, you should contact us or the delivering florist.

We will then replace the flowers for you free of charge.
If you want a refund and do not exchange or replace the product, we will refund you the price of the product and the shipping costs.

2) If you have received the wrong product. If you receive a product you did not order, please contact us or the supplying store and we will fix it by delivering the correct product or refund you the price of the product and shipping costs.

Returns and complaints
If you return a product in accordance with the conditions above or if you want to make a complaint, please contact our store, via our contact page or by post to Blomsten Inger Høyvik, Raglamyrveien 5, 5536 Haugesund. You will then receive an order number. You must quote this number in all correspondence. Each return is processed individually and any measures will be decided in consultation with you (the customer).

If you have problems returning a product, e.g. because of the size so please contact us.
If you do not use the order number or payment ID in all correspondence, it may delay our response to you.